Refund policy

Return & Refund Policy

We have a 30-day return policy for eligible items, meaning you have 30 days after receiving your item to request a return.

Perishable & Food Items — Final Sale All food, treats, and perishable items (including pet treats, BBQ sauces, seasonings, and similar products) are final sale and not eligible for returns, refunds, or exchanges. If you receive a damaged or defective perishable item, please contact us within 7 days of delivery with clear photos of the item and packaging so we can resolve the issue.

Non-Perishable Items To be eligible for a return, non-perishable items must be unused, with tags, and in their original packaging. Proof of purchase is required.

How to Start a Return Email us at rrhandthebigbadwolf52@gmail.com. Once your return is approved, we will provide the appropriate return instructions — which may include a manufacturer's return address or RMA number depending on the product. Items sent back without prior authorization will not be accepted.

Return Shipping Costs Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect. In those cases, we will provide a prepaid return label.

Restocking Fee A restocking fee of 15% of the item value may be applied to eligible returned items to cover handling and processing costs. This fee will be deducted from your refund amount.

Damages & Issues Inspect your order upon receipt and contact us immediately if an item is defective, damaged, or incorrect.

Non-Returnable Items We cannot accept returns on perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items, clearance items, or gift cards.

Exchanges Return the eligible item and place a new order once the return is accepted.

European Union — 14-Day Cooling Off Period For orders shipped into the EU, you have the right to cancel or return within 14 days for any reason. Items must be unused, with tags, in original packaging, with proof of purchase.

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. If 15+ business days have passed since approval, contact us at rrhandthebigbadwolf52@gmail.com.